General Questions and Answers - (Shipping/returns at the bottom)
🕐 How do I contact customer service?
Our customer service hours are Monday–Friday, 10:00 AM – 5:00 PM (EST).
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We offer a live chat system during business hours. If an operator isn’t available, you can still leave a message—we’ll respond as soon as possible.
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Simply click the “Live Chat” button located on the bottom left of the website.
You can also reach us directly by:
📅 How long have you been in business?
We’ve proudly served our customers since 2001, delivering unique and culturally inspired products with care and commitment.
🔒 Is your website secure?
Absolutely. Your privacy and security are top priorities for us.
We’ve invested significant resources to ensure our website is PCI DSS compliant, which means your sensitive information is protected by industry-leading security standards. We undergo annual assessments and maintain continuous risk management practices to keep your data safe.
💳 What is PCI DSS compliance?
The Payment Card Industry Data Security Standard (PCI DSS) is a global standard developed by the Payment Card Industry Security Standards Council. It ensures businesses that handle credit or debit card information maintain a secure environment.
In simpler terms:
If you're shopping on a PCI-compliant site (like ours!), your payment data is protected by the same standards used by major credit card companies like Visa, MasterCard, American Express, and Discover.
Account Related Questions
🧾 How do I create an account?
Creating an account is quick and easy!
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Click the “Sign Up” link at the top of our website.
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Follow the on-screen prompts to complete your registration.
Your personal information is kept completely private. For details, please refer to our [Privacy Policy].
🔐 I forgot my password. What should I do?
No worries—resetting your password is simple.
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Click the “Log In” link at the top of our website.
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Under the login fields, click “Forgot your password?”
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Follow the prompts, and we’ll email you a secure link to reset your password.
Order Related Questions
📦 How do you ship orders, and how long will it take to receive mine?
We usually ship via U.S. Mail, and most orders are delivered within 7–10 business days after your purchase is placed.
🌍 How long will it take to receive my order if I live overseas?
For international orders:
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We only ship to the billing address associated with the credit card.
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Delivery times may take up to 6–8 weeks, depending on your location and local customs processing.
📬 How will I know when my order has shipped?
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number so you can monitor its progress.
🔍 How can I check the status of my order?
You can check your order status by:
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Creating an account on our website.
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Clicking the "Log In" link at the top of the site.
(Please note: you must create an account before you can access order status updates.)
❗ What does it mean if the status of my order is “Unfulfilled”?
“Unfulfilled” simply means your order has not shipped yet. Once it ships, the status will change to “Fulfilled.”
💰 Can I pay by check or money order?
Yes! You can:
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Place your order on the website and select “Money Order” as your payment method.
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Mail your check or money order (payable to Kanes Publications) to the address below.
⚠️ Please note:
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Checks may take 5–7 business days to clear.
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We do not accept COD orders.
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If we don’t receive your payment within 10 days, your order will be automatically canceled.
Mailing Address:
Kanes Publications
P.O. Box 1206
Valrico, FL 33595
📝 How do I change quantities or cancel an item in my order?
To make changes or cancel an order, please contact us directly:
🚚 How do I track my order?
Your shipping confirmation email will contain a tracking number.
If you missed the email, you can also log into your account to find the tracking information there.
Shipping & Return Issues
📦 My tracking info says “Delivered,” but I haven’t received my package. What should I do?
If your tracking number shows that your order was delivered but you haven’t received it, here are the steps you should take:
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Check with household members – someone else in your home may have received the package.
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Ask your neighbors – it’s possible the package was delivered to a nearby address by mistake.
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Check with apartment management – if you live in an apartment complex, your package may have been left with the leasing office or front desk.
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Visit your local Post Office – since we primarily ship via U.S. Mail, bring your tracking number to the Post Office and speak with the Postmaster. They can check with the delivery carrier and investigate where your package may be. In some cases, the package may have been returned to the Post Office without a delivery notice being left.
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Still missing? – If the Post Office is unable to locate the package, please contact us directly.
🔄 Please note:
We do not automatically reship orders marked as delivered by the carrier. If a reshipment is approved, we may request a different shipping address to prevent repeated delivery issues.
📦 An item is missing from my shipment.
If your order includes multiple items, they may ship separately.
Check your packing slip for a note indicating if part of your order is on the way.
🚫 I received the wrong item.
We’re sorry for the mix-up!
Please review our Return Policy (see below) and follow the instructions to initiate a return or exchange.
🔁 How do I return an item?
If you need to return an item, refer to our Return Policy section below for full instructions. We’ll walk you through the process step by step.
Bulk Orders & Discounts
📦 Do you sell items at wholesale prices?
We do not offer wholesale pricing, but we may provide a bulk purchase discount.
Please send us a list of the items you’re interested in, along with quantities, and we’ll be happy to provide a custom quote.
💡 Do you have a fundraising program?
We currently do not have a formal fundraising program, but we may offer a discount for bulk purchases that could support your fundraising efforts.
Share the list of items and quantities needed, and we’ll provide a quote tailored to your needs.
Shipping & Billing Related Questions
🚚 How much are the shipping charges?
Shipping fees are based on the total amount of your order.
The exact amount will be automatically calculated and displayed during checkout—before you enter your payment information.
Just add your items to the cart and proceed to the checkout page to view your total.
🌍 Do you ship to my country?
To check international shipping availability:
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Click the “Sign Up” link at the top of our site to create an account.
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Enter your shipping address, including your country.
If your country is not listed in the dropdown menu during signup, we currently do not ship to that location.
📦 How much is international shipping?
International shipping costs are calculated automatically based on your location and the items in your cart.
Add your items to the cart and enter your shipping details—our system will display the final shipping charge before you submit your payment.
💳 What payment methods do you accept?
We accept:
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All major credit cards
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PayPal
🏷️ What company name will appear on my credit card statement?
Your credit card or PayPal statement will show the charge from:
Kanes Publications
✉️ Can I pay with a check or money order?
Yes! Here's how:
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Place your order on the website and choose “Money Order” as your payment option.
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Mail your check or money order, made payable to Kanes Publications, to the address below:
Mailing Address:
Kanes Publications
ItsABlackThang.com
P.O. Box 1206
Valrico, FL 33595
🔔 Please note:
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Orders paid by check may take 5–7 business days to clear.
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Your order won’t ship until payment is received and processed.
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COD (Cash on Delivery) is not available.
Quick Overview of Our Return Policy
At AfricanAmericanGiftGuides.com, we want you to be completely satisfied with your purchase. Most items are eligible for returns or exchanges within 30 days of receipt.
Return Policy Summary
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🖼️ Artwork:
All artwork sales are final. We do not accept returns on any artwork. If you have questions about a piece, please contact us before placing your order.
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👕 Apparel Items:
Apparel must be returned within 7 days of receipt. Items must be in new, unaltered, and unused condition. Clothing that has been worn, washed, or altered will not be accepted. Refunds/exchanges are subject to inspection upon return.
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📦 General Merchandise (non-artwork):
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Within 30 days: Eligible for a refund or store credit.
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31 to 60 days: Eligible for store credit only.
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After 60 days: We cannot accept returns.
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💍 Jewelry & Watches:
Items that have been resized, damaged, or altered after delivery are not eligible for return.
Return Shipping Responsibilities
📦 If your return is eligible for free return shipping, we’ll provide a USPS return label (via email or by regular mail if you prefer).
💰 Items valued at $150 or more must be insured when returned.
Important Notes
📸 Damaged Items:
If your item arrives damaged, please upload clear photos of the damaged item and the original packaging through the RMS. These are required to expedite the claim process. Retain all packaging materials, as the shipping carrier may request to inspect them.
💸 Restocking Fees:
A 15% restocking fee may apply to any return not processed through the RMS or returned without a valid Return Authorization Number (RA#).
🚫 Non-Refundable Fees:
Shipping and handling charges are non-refundable, unless the return is due to our error. If you provided an incorrect shipping address, or failed to pick up your package from the Post Office and it was returned to us, you’ll be responsible for additional reshipping fees.
💳 Refund Timing:
Refunds are typically processed within 2–3 business days after we receive and inspect the returned merchandise.
Still Have Questions?
If you need assistance with a return or aren’t sure if your item qualifies, feel free to contact our Customer Service Team at:
📧 kanespub@outlook.com
📞 (813) 643-1160
Kanes Publications
P.O. Box 1206
Valrico, FL 33595
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